FAQs

Download the Mr.Clean SuperApp here. Use your phone number to create an account and follow the on-screen instructions for sign-up and verification.

The app offers a comprehensive range of services, including dry cleaning, wash & fold, ironing, curtain cleaning, carpet cleaning, and more. Additional features include order management, e-wallet top-up, vouchers, a referral system, and more for your convenience.

Yes! We offer a Wash & Fold subscription plan with multiple packages tailored to suit different needs. Learn more here.

We use advanced encryption technologies and comply with strict privacy laws to safeguard your data. Our systems undergo annual security audits, including penetration and vulnerability tests, to ensure they meet industry standards.

The Wash & Fold Subscription is a convenient, hassle-free laundry service where we handle everything from washing, drying, and folding your clothes. Enjoy regular doorstep pickup and delivery based on your selected plan: Weekly, Bi-Weekly, or Tri-Weekly pickups. It’s designed to save you time and simplify your laundry routine.

Each pickup covers up to 7kg of laundry, which is approximately 20 shirts, 5 trousers, and 2 towels. If your laundry exceeds this weight, a small surcharge of RM7 per additional kg will apply.

Unused pickups do not roll over to the next month. To make the most of your plan, we recommend sending in laundry during your pickups regularly.

Yes! If you need your laundry processed faster than the standard turnaround, you can request a one-off express service (next day) for an additional fee.

You can cancel your subscription anytime by managing it in our app or contacting our customer support team or. In addition, there are no cancellation fees.

Our subscription service cannot be paused. To keep your laundry service uninterrupted and ensure efficiency, your plan will continue as scheduled throughout the billing cycle. However, you can cancel anytime with no penalties and easily resubscribe when you're ready.

Absolutely! You can switch your plan based on your needs. Just contact our support team before your next billing cycle.

Our subscription covers all machine-washable garments and towels that are safe for tumble drying. Items like delicate fabrics, shoes, bags, household items, and dry-clean-only clothing are not included in the standard plan but can be processed as an add-on service for an extra fee.

Yes, you can! If you're unavailable during your scheduled timeslot, you can let us know where to collect or leave your laundry. However, please note that we are not liable for any missing or damaged items during unattended pickups or deliveries.

Pickup and delivery days are set based on your preferences and remain consistent throughout your subscription for convenience. After each pickup, your clean laundry will be returned on your next scheduled pickup day, ensuring a smooth and predictable service.

Plan Details

• Weekly Plan (1x Pickup)
  • Pickup and delivery once a week on your preferred day.
  • Example: If you choose Monday, we’ll pick up your laundry that day and return it cleaned on the following Monday.
• Bi-Weekly Plan (2x Pickups)
  • Two pickups per week on your selected days.
  • First Pickup Day: Laundry picked up on your first chosen day is returned on your second chosen day.
  • Second Pickup Day: Laundry collected on the second day will be returned on the first day of the following week.
  • Example: Selecting Monday & Thursday means laundry picked up on Monday is returned Thursday, and Thursday’s laundry is returned the next Monday.
• Tri-Weekly Plan (3x Pickups)
  • Three pickups per week on your selected days.
  • First Pickup Day: Laundry picked up on the first day is returned on the second.
  • Second Pickup Day: Laundry collected on the second day is returned on the third.
  • Third Pickup Day: Laundry collected on the third day is returned on the first day of the next week.
  • Example: Choosing Monday, Wednesday, and Friday means laundry picked up on Monday is returned Wednesday, Wednesday’s on Friday, and Friday’s on Monday.

Our plans are designed to be all-inclusive, but additional charges may apply for:

• Exceeding the 7kg weight limit: RM7 per additional kg.
• Express Services: Faster turnaround for urgent needs.
• Specialty Items: Delicates, bedding, and dry-clean-only items not covered in standard plans.

Dry cleaning is a cleaning process that uses solvents instead of water to clean delicate fabrics. It is especially useful for fabrics that could shrink, distort, or lose their texture when washed in water. The process removes dirt, stains, and odors while being gentle on the material.

While we use advanced stain removal techniques, some stains may be more difficult to remove due to the type of fabric or the age of the stain. However, we always aim to achieve the best possible result.

For the best results, we use high-quality detergents that are specifically suited for various fabrics. To maintain consistent service quality and ensure optimal care for your items, we do not allow the use of personal detergents.

We maintain the highest quality standards with comprehensive pre- and post-service inspections. If you're not completely satisfied with the cleaning results, we offer a complimentary re-cleaning service to ensure your satisfaction.

Yes, we offer a 24-hour express service. For example, if you send your laundry by 2 PM today, you can collect it by 2 PM the next day, subject to the respective outlet’s operating hours.

We offer secure payment options, including credit/debit cards, e-wallets, direct bank transfers, and our exclusive prepaid wallet system.

Absolutely! Refer your friends and earn commissions on all services paid by your referrals — for life! Learn more about our rewarding referral program here.

You can report issues directly through the app or via WhatsApp. Please provide details of your concern, and our team will work swiftly to resolve the matter. Your satisfaction is our top priority.

Yes! After each service, you'll receive a quality survey. We encourage you to rate and review your experience to help us continually improve our services.

Our customer support team is available from 9 AM to 9 PM, Monday to Friday, and from 9 AM to 6 PM on Saturdays.

Contact our friendly customer support team, and we will mediate to find a fair resolution.

We follow strict safety guidelines to ensure your items are handled with care throughout the service process.

You can update your contact information on our mobile app (available on IOS and Android).

Use the "Forgot Password" option on the login screen. An OTP will be sent to your registered phone number, allowing you to reset your password securely.

Navigate to the My Account section in the app and follow the instructions to update your phone number. An OTP will be sent to the new number for verification.

You can delete your account by going to My Account and selecting the "Delete Account" option or by contacting our customer support team for assistance.